1. Introduction
Welcome to Squire Garden Services (“we”, “us”, “our”). By hiring our gardening services, scheduling an appointment, or otherwise interacting with us, you (“Client”, “you”, “your”) agree to these Terms of Service (“Terms”). Please read them carefully.
2. Services Provided
We provide the following horticultural services (collectively, the “Services”):
Landscape design and planning
Plant installation and removal
Lawn care (mowing, edging, fertilising, weed control)
Garden maintenance (pruning, mulching, pest management)
Seasonal clean‑up and preparation
Waste removal (see Section 6)
Any additional or bespoke services will be set out in a separate written agreement.
Standard work (no prior quote) - Rate / Charge
£26 per hour (inclusive of VAT where applicable)
Appointments < 4 hours
£30 for the first hour (covers travel) + £26 per additional hour
Minimum charge - £30 (applies even if work takes less than one hour)
Waste removal
£25 per tonne‑bag only when the bag is collected. Leaving a bag on‑site incurs no charge until we pick it up.
3. Pricing & Payment
All prices are quoted in GBP and include any applicable VAT.
Invoices are issued upon completion of the work (or at the end of each month for ongoing contracts) and are payable within 14 days of receipt. Late payments attract interest at 4 % per annum above the Bank of England base rate.
4. Scheduling & Cancellations
Appointment Confirmation: We will confirm dates and times in writing (email or SMS).
Cancellation by Client:
Cancellations with less than 24 hours’ notice will incur a cancellation fee equal to 20 % of the estimated charge.
If we have given less than 48 hours’ notice of our intent to carry out works, the fee is waived.
Cancellation by Us: We may cancel or reschedule due to extreme weather, health & safety concerns, or other unforeseen circumstances. In such cases we will propose a new date or issue a full refund for the cancelled portion.
5. Client Responsibilities
Provide safe, unobstructed access to the property.
Inform us of any known hazards (e.g., underground services, aggressive pets, chemical sensitivities).
Secure any necessary permissions, permits, or homeowners‑association approvals before work commences.
5A. Communication & Main Point‑of‑Contact
Phone: 01623 375262
SMS: 074183 67131
All routine enquiries, scheduling requests, service updates, invoices, and any other service‑related communication shall be directed to, and will be responded from, this number unless the parties expressly agree otherwise in writing.
Client’s Primary Contact Method: The Client must designate one individual as the Primary Contact for all communications with SGS. The Primary Contact’s name, email address, and preferred method of contact (e.g., email, WhatsApp, SMS) must be provided at the outset of the engagement and kept up‑to‑date. SGS will use the Preferred Method only for non‑urgent notifications; urgent matters will still be routed through the central phone/text line (see § 5‑A‑1).
Notification Before Direct Gardener‑to‑Client Number Exchange: When a situation arises that requires a Gardener to speak directly with the Client (e.g., on‑site coordination, real‑time troubleshooting), the Gardener must first notify SGS via the central phone/text service.
SGS will then evaluate the request and, if approved, will facilitate the exchange of the Gardener’s direct telephone number with the Client’s Primary Contact or will arrange a mediated call through the central line, depending on the sensitivity of the matter.
No Gardener may independently share their personal mobile number with the Client without prior written approval from SGS.
Data‑Protection & Retention: All telephone numbers and contact details exchanged under this clause constitute personal data. They shall be processed solely for the purpose of delivering the Services and shall be stored securely in compliance with the UK General Data Protection Regulation (UK‑GDPR) and the Data Protection Act 2018. Records of any Gardener‑to‑Client number exchanges, together with the associated approval documentation, will be retained for a minimum of six (6) months.
Amendments to Contact Details: Either party may update its contact information by notifying the other party in writing (email or via the central phone/text line). Updated details become effective upon receipt of such notice.
Alternative Arrangements: Should the Client require a dedicated line for a particular project (e.g., a large commercial contract), SGS may, at its discretion, allocate a separate telephone number for that project. Such an arrangement must be documented in an amendment to these Terms and will be subject to the same notification and approval process outlined above.
6. Waste Removal
Waste is removed by the tonne‑bag at £25 per bag, but only when we collect the bag.
Bags may be left on‑site for later collection; we will arrange a pick‑up at a mutually convenient time. No charge accrues until the bag is removed.
Clients must place bags in a location that does not obstruct traffic or create a safety hazard.
7. Workforce & Non‑Solicitation
Our team consists of a mix of employees and self‑employed independent contractors.
Non‑Solicitation: During the term of our engagement and for 12 months thereafter, the Client agrees not to directly approach, employ, or contract any of our workers who provided services at the clients premises without our prior written consent.
Breach of this clause entitles us to recover reasonable commercial damages, including lost profit and any costs incurred in enforcing the provision.
8. Liability & Warranty
Limitation of Liability: To the maximum extent permitted by UK law, Squire Garden Services shall not be liable for indirect, consequential, or punitive losses arising from the Services. Our total aggregate liability shall not exceed the total fees paid by the Client for the specific Services giving rise to the claim.
Legal Exceptions: Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any liability which cannot legally be excluded.
Warranty: We warrant that the Services will be performed with reasonable skill and care. Any defect reported within 7 days of completion will be rectified at no additional charge, provided the defect is not caused by client negligence, misuse, or external factors beyond our control.
9. Intellectual Property
Designs, plans, and written material produced by us remain our intellectual property until full payment is received, at which point ownership transfers to the Client.
The Client grants us a non‑exclusive, royalty‑free licence to use photographs of the completed work for marketing purposes, unless the Client opts out in writing.
10. Confidentiality & Data Protection
We will treat all client information as confidential and will not disclose it to third parties except as necessary to perform the Services (e.g., to subcontractors) or as required by law.
Our handling of personal data complies with the UK General Data Protection Regulation (UK‑GDPR) and the Data Protection Act 2018. A separate Privacy Notice is available on request.
11. Consent for Direct Marketing
By providing your telephone number and/or email address, you expressly consent to receive marketing communications from Squire Garden Services (the “Company”) via those channels.
Your consent may be withdrawn at any time in accordance with the clause below.
Every marketing email or SMS will contain a clear, easy‑to‑use option to unsubscribe or opt‑out (e.g., an “unsubscribe” link in emails or a “STOP” reply to SMS).
Upon receipt of an opt‑out request, the Company will cease sending further marketing messages to that contact within 10 business days, in line with the Information Commissioner's Office (ICO) guidance.
Marketing communications will be sent no more frequently than twice a month unless you have opted‑in to receive more frequent updates.
Messages will clearly identify the Company as the sender and will not contain deceptive or misleading content.
12. Termination
Either party may terminate these Terms by giving written notice. Upon termination, the Client shall pay for all Services rendered up to the termination date, together with any reasonable costs incurred (e.g., ordered materials, travel).
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales. Any dispute shall first be addressed through good-faith negotiation. If unresolved, either party may bring proceedings in the courts of England and Wales. Mediation or arbitration may be used if both parties agree in writing.
14. Amendments
We may amend these Terms from time to time. Updated versions will be posted on our website and/or emailed to you. Continued use of our Services after such notice constitutes acceptance of the revised Terms.
15. Contact Information
Squire Garden Services
Phone: 01623 375262
Email: admin@squiregardenservices.co.uk
